Returns & Exchanges

Diptyque offers complimentary returns within 30 days of purchase, provided items are in their original packaging and include the decorative outer wrapping. To ensure your satisfaction, each fragrance order includes a matching sample to test the scent on your skin before opening the full-size bottle.

1

Initiate Your Return

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Prepare the Parcel

Carefully pack the unopened products in their original shipping box, ensuring all protective materials are included to prevent damage during transit.

3

Attach the Label

Download and print the prepaid boutique return label provided via email and affix it securely to the outside of your package.

4

Drop Off and Refund

Leave your package at any authorized carrier location; once received and inspected at our warehouse, your refund will be processed to the original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing